Terms and conditions

Payments

Customers will be able to choose, during the procedures for completing the order form, to pay with:

  • Paypal
  • Credit card

In any case, the contract will be considered concluded upon receipt by the Customer of the confirmation of acceptance from Sanseverino Napoli srl, without prejudice to the right of Sanseverino Napoli srl to demand the payments due, and to ship only after payment has been received, unless in case of cash on delivery. Sanseverino Napoli Srl reserves the right not to accept incomplete or incompletely completed orders. In the event of failure to execute the order by Sanseverino Napoli Srl due to unavailability of the products ordered by the Customer, Sanseverino Napoli Srl will inform the Customer as soon as possible, refunding any sums already paid by them for the supply not carried out. The prices of the products specified on the site include taxes. In case of payment by credit card, Sanseverino Napoli Srl will charge the amount relating to the order only when sending its acceptance of the order itself. The tax documentation relating to the volumes ordered will be issued by Sanseverino Napoli Srl upon completion of the payment.

SHIPPING AND RETURNS

With Sanseverino Napoli Srl you receive your purchases directly at home and anywhere else you want.

National shipments use DHL express courier with delivery in 2/3 working days and shipment tracking service.
International shipments use DHL express courier with delivery in 4/5 working days abroad.

SHIPPING TYPES:

Standard shipping: deliveries take place within 2/3 working days of purchase.
Cash on delivery: deliveries take place 4/5 working days and payment for the item is made in cash directly to the courier.

How to proceed with shipping?

At the time of payment, the data necessary for invoicing and delivery of the products are requested. Please pay close attention when filling out the form with your data, correctly specifying the delivery address and telephone number. The courier will take care of delivering the products to the indicated address.

Important things to remember:

– specify precise address and name of the recipient
– specify mobile phone number in case of any eventuality
– be careful about the possibility of a delivery notice issued by the courier.

What are the costs and delivery times?

Below are the standard shipping costs for Italy

Italy – included in the price
For further information you can contact us at no. +390813656605 or to the e-mail address customer@sanseverinonapoli.it

Right of withdrawal

The returns policy of Sanseverino Napoli Srl allows, pursuant to Legislative Decree 206/2005 , to return the purchased item without having to specify the reason, within 14 working days from delivery of the Product and to return the ordered volumes as long as they are in the same state in which he received them.

Pursuant to art. 5 of the Decree, the Customer (if he qualifies as a "consumer" pursuant to art. 1 letter b of the Decree) has the right to withdraw from the contract and return the ordered products as long as they are in the same state in which he received them . This refund can be made without any penalty and without specifying the reason.

The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by email to customer@sanseverinonapoli.it

The above communication can be anticipated by telephone at no. +39 0813656605

All returns must be authorized by Sanseverino Napoli Srl. Once this authorization has been received, the Customer can send the product back to the following address:

Sanseverino Napoli Srl
Via G. Porzio,4 – Naples Business Center – Isola G2
80143 Naples (NA) – Italy

Shipping costs will be entirely borne by the Customer, and cash on delivery parcels will not be accepted.

Once the products have been received and their integrity has been verified, the company will start the refund procedure.

Sanseverino Napoli Srl will provide, in the shortest possible time and in any case in compliance with the terms and methods provided for in this regard by the art. 5 paragraph 7 of the Decree, to credit the Customer with the cost of the returned products, withholding, where necessary, the amount of any shipping costs not paid by the Customer, which will remain definitively borne by the Customer. The right of withdrawal cannot be exercised by the Customer if the products are damaged.

RIGHT OF REFUND

The buyer will be reimbursed as soon as possible and at the latest within 14 days following the date on which the right of withdrawal was exercised, of the entire amount paid, in its original packaging and equipped with all its accessories, in compliance to the terms and methods established by Legislative Decree 21/2014 - implementing Directive 2011/83/EU on consumer rights - which entered into force on 14/6/2014.